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如何透過醫療管理策略來改善或解決影響民眾對醫療體系滿意度的因素？
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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如何透過病患的回饋來改善NHI 醫療管理策略? How can patient feedback be used to improve NHI healthcare management strategies?
1
請選擇您的年齡範圍： Please select your age range:
選一個答案
20歲以下 / Under 20
20-29歲 / 20-29
30-40歲 / 30-40
40-50歲 /40-50
50-60歲 / 50-60
60歲以上/ Over 60
2
您目前職業或身份是？ (What is your current occupation or status?)
選一個答案
學生 (Student)
上班族 (Employee)
退休人士 (Retired)
自營業者 (Self-employed)
失業 (Unemployed)
3
您對當前健保制度的整體滿意度如何？ How satisfied are you with the current National Health Insurance system?
選一個答案
1. (非常不滿意 / Very Dissatisfied)
2. (不滿意 / Dissatisfied)
3（沒意見 / Neutral）
4（滿意 / Satisfied）
5（非常滿意 / Very Satisfied）
4
在您最近一次專家駐診經驗中，您對醫療質量感受如何？ (How did you feel about the quality of care in your most recent experience with an expert's visit?)
選一個答案
優秀 (Excellent)
良好 (Good)
中立 (Neutral)
差 (Poor)
非常差 (Very Poor)
5
您認為健保保費的合理性如何？ How reasonable do you find the current health insurance premiums?
選一個答案
1（非常不合理 / Very Unreasonable）
2
3
4
5（合理 / Reasonable）
6
您認為健保財源應該主要來自哪種方式？ What do you think should be the main source of funding for the National Health Insurance system?
選一個答案
稅收 / Taxes
使用者付費 / User fees
按收入階層分級繳費 / Income-based premiums
個人負擔保費 / Individual contributions
7
您是否認為健保資源經常被過度使用？ Do you think health insurance resources are frequently overused?
選一個答案
是/Yes
否/No
8
您認為導致健保入不敷出的主要原因是什麼？（最多可複選三個） What do you think are the main causes of financial deficits in the National Health Insurance system? (Select up to three)
最多可複選三個
小病就診於大醫院或動輒掛急診 / Patients visiting major hospitals or using emergency services for minor illnesses
就醫時堅持要求醫師開藥或做不必要的檢查 / Patients insisting on unnecessary prescriptions or tests
健保費用偏低 / Low insurance premiums
醫師因害怕糾紛而採取防禦性醫療 / Defensive medicine by doctors due to fear of disputes
醫院的安寧醫療制度或長期照護制度不完善，導致資源浪費 Inefficient palliative care systems in hospitals or inadequate long-term care systems causing resource waste
健保涵蓋範圍過於廣泛，難以控制成本 / Overly broad coverage making cost control difficult
9
認為目前健保制度的最大問題是什麼？ What do you think is the biggest problem with the current health insurance system?
選一個答案
健保費便宜，容易被濫用 / Affordable premiums leading to overuse
財務虧損嚴重 / Severe financial deficits
資源分配不均（醫院與診所之間） / Uneven resource distribution between hospitals and clinics
有些人覺得類似劫富濟貧 / Perception of wealth redistribution
10
您對健保制度下的醫療服務品質滿意嗎？ Are you satisfied with the quality of medical services under the health insurance system?
選一個答案
1（非常不滿意 / Very Dissatisfied）
2（不滿意 / Dissatisfied）
3（沒意見 / Neutral）
4（滿意 / Satisfied）
5（非常滿意 / Very Satisfied）
11
您是否認為偏遠地區的醫療資源分配應該受到更多重視？ Do you think more attention should be given to the distribution of medical resources in remote areas?
選一個答案
是/Yes
否/No
12
您居住的地區？ Where do you live?
選一個答案
城市 / Urban area
鄉鎮/偏遠地區 / Rural/Remote area
13
您是否認為健保制度應針對慢性病患者提供更多資源與支持？ Do you think the health insurance system should provide more resources and support for chronic disease patients?
選一個答案
是/Yes
否/No
14
您是否認為健保制度應加強健康教育與疾病預防的投入？ Do you think the health insurance system should increase investment in health education and disease prevention?
選一個答案
是/Yes
否/No
15
如果有機會對健保改革提供建議，您認為最應優先解決的問題是什麼？If you could provide suggestions for health insurance reform, what issue do you think should be prioritized?
請分享您的想法
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