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1. Assessment of satisfaction with cooperation with a business partner (Volkswagen) - from the supplier's perspective - questionnaire.

Dear Sir/Madam,



Please spare a few minutes


to complete the survey below.

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1

Please rate your overall satisfaction from cooperation with the dispatcher

2

Please rate the quality of e-mail communication with the dispatcher

3

please assess the quality of communication by telephone with the dispatcher

4

Please suggest ways for improving communication with the dispatcher

5

Please rate your satisfaction from cooperation with other Volkswagen departments

6

Please assess the dispatcher's reaction in emergency cases

7

Please suggest ways to improve dispatcher's dealing with emergency situations

8

Please rate level of your understanding of how the system of making orders works on the side of Volkswagen

9

Please describe what mechanisms are missing in the cooperation between the supplier and the dispatcher, in your opinion

10

Do you agree with the statement that both the administrator and the supplier fulfill a common mission to ensure production flow, taking into account the needs of both parties?

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