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Meininger Hotel OP Staff Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

Secured
MEININGER OP - INTERNAL SURVEY

1. About You

This is an anonymous survey, we do not require your name.

1

What mode of transportation do you most often use when commuting to and from your regular workplace?

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2

How many days a week do you work?

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3

How long have you been working at Meininger?

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4

What is your age group?

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5

How do you consider yourself?

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MEININGER OP - INTERNAL SURVEY

2. Diversity & Inclusion

6

Do you belong to a vulnerable group?

Select one answer
7

If yes, which vulnerable group do you belong to, under the European context?

Select one or more answers
8

How would you rate the overall diversity at Meininger OP?

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9

How would you rate the diversity in your department?

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10

Do you believe that Meininger OP values diversity?

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11

Do you feel that Meininger OP provides equal opportunities for all employees regardless of their background?

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12

Do you think that management at Meininger OP is committed to diversity and inclusion?

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13

Do you feel comfortable discussing your background and experiences with your colleagues?

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14

Do you feel that your background is valued and respected at our hotel?

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15

Have you ever experienced any form of discrimination or bias at our hotel?

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16

Have you ever witnessed any form of discrimination or bias at our hotel?

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17

If you answered "Yes" to one of the previous two questions, how was the situation handled by management?

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18

Have you received training on diversity and inclusion from Meininger Hotels?

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19

Would you like more training or resources on diversity and inclusion?

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20

What do you think is the biggest strength of Meininger OP regarding diversity and inclusion?

21

What do you think is the biggest challenge for Meininger OP regarding diversity and inclusion?

22

Do you have any additional comments or suggestions on how we can improve diversity and inclusion at Meininger OP?

MEININGER OP - INTERNAL SURVEY

3. F&B

23

How would you rate your overall experience with the F&B department?

Select one answer
24

How effective is the communication between the reception and the F&B department?

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25

How well does the F&B department collaborate with the Front Office Team to accommodate guest requests and preferences?

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26

How would you rate the quality of the food and beverages provided by the F&B department?

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27

How satisfied are you with the service provided by the F&B department to our guests?

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28

How frequently do you receive positive feedback from guests regarding the F&B services?

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29

What improvements would you suggest for the F&B department?

Share any suggestions you have for enhancing the performance of the F&B department.
30

Would you recommend any training for the F&B department? If yes, specify.

If you believe that training would benefit the F&B department, please mention the areas in which training could be beneficial.
MEININGER OP - INTERNAL SURVEY

4. Caretakers, Housekeeping and Public Cleaners

Caretakers

31

How would you rate the overall performance of the caretakers?

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32

How effective is the communication between the reception and the caretakers?

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33

Do you feel that the caretakers respond promptly to maintenance requests and inquiries from the reception?

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34

How would you rate the effectiveness of the caretakers in maintaining the hotel's facilities and addressing maintenance issues?

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35

Share any feedback or suggestions for the Caretakers.

Feel free to provide any feedback or suggestions you have for the Caretakers.

Housekeeping

36

How would you rate the overall performance of our housekeeping?

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37

How effective is the communication between the reception and the housekeeping staff?

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38

Do you feel that the housekeeping staff responds promptly to room cleaning requests and inquiries from the reception?

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39

How promptly does the housekeeping team provide clean rooms by 3pm?

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40

Rate the cleanliness of the Housekeeping department.

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41

Share any feedback or suggestions for our Housekeepers.

Public Cleaners

42

How would you rate the overall performance of the public cleaners?

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43

How effective is the communication between the reception and the public cleaners?

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44

Do you feel that the public cleaners respond promptly to cleanliness requests and inquiries from the reception?

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45

Rate the cleanliness of our public areas by the public cleaners

Select one answer
46

Share any feedback or suggestions for our Public Cleaners.

MEININGER OP - INTERNAL SURVEY

5. Front Office

 Work-life balance / Workload

47

How satisfied are you with your current schedule in terms of balancing your personal and professional life?

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48

Do you feel that your work schedule allows you sufficient time for rest and personal activities?

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49

Are you able to complete your assigned tasks within the designated working hours?

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SIHOT

50

How familiar are you with the SIHOT system?

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51

Have you received training for the SIHOT system?

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52

Would you consider that you need more or a specific training for SIHOT?

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53

What specific training for the SIHOT system do you think is still required to improve your performance at the reception?

Select one or more answers

Hotelkit

54

How familiar are you with the Hotelkit system?

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55

Have you received training for the Hotelkit?

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56

Would you consider that you need more or a specific training for Hotelkit?

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Customer Service, Complaints and Guests Requests

57

How would you rate the quality of customer service provided by the reception team?

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58

Do you feel adequately trained to handle guest inquiries and issues?

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59

How effectively and confidently do you feel you can resolve guest complaints?

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Relationship with Colleagues

60

How would you describe your relationship with the Supervisors and Managers?

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61

Do you feel supported by the management in your role?

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62

How would you describe your relationship with your colleagues in the reception team?

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63

How well do you think the reception team collaborates and communicates?

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Up-Selling Competition

64

Are you aware of the monthly up-selling competitions promoted within the reception team?

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65

How motivated are you by the up-selling competition?

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66

How fair do you think the up-selling competition is?

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67

Do you feel that the up-selling competition has a positive impact on your performance?

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 Suggestions for Improvement

68

Do you have any additional comments or suggestions for improving the reception team's performance and experience?