.

TECNO AFTER-SALE SERVICE

Dear PARTNER

As part of the Tecno back-office team, I’m reaching you to ask for your precious feedback on our AFTERSALE SERVICE.

We are committed to providing the best possible service to meet your needs.

To help us improve and enhance your experience, we would greatly appreciate your feedback.

 

This short questionnaire will take only a few minutes to complete.

We value your opinion and thank you in advance for your time and insights.

Protetto
Survio
Crea un sondaggio
SPARE PARTS SERVICE

Thank you for taking the time to provide us with your feedback. Your input is essential in helping us improve our services and better meet your needs. Please rate the following activities on a scale from 1 to 5, with 1 being "Very Dissatisfied" and 5 being "Very Satisfied."

1

CODES IDENTIFICATION

How easily are you able to find the part numbers when requesting a spare parts offer?
2

do you have any advice for us to improve in someway?

3

TIMELINESS OF SPARE PARTS QUOTATIONS

How would you rate the amount of time you wait to receive a quotation for spare parts?
4

do you have any advice for us to improve in someway?

5

LEADTIME OF SPARE PARTS

How satisfied are you with the lead time for receiving spare parts?
6

SPARE PARTS PRICES

How would you rate the pricing of our spare parts?
7

TRANSPORT COSTS AND SERVICES

How would you rate the pricing and the service of our freight forwaders?
8

PACKAGING

How would you rate the packaging of our spare parts? are you able to identifying easily the spare parts you are purchasing in case of big spare parts orders with different items?
9

do you have any advice for us to improve in someway?

Crea sondaggi
SPARE PARTS SERVICE

Please rate the following initiatives according to your preference, with 1 being "Least Preferred" and 5 being "Most Preferred."



10

LIST OF SPARE PARTS CODES FOR EACH SINGLE PROJECT

We can include in the assembling/instruction books of each new project a list showing you the most common spare parts s you can easily find the code references
11

SPARE PASRT SERVICE MOBILE NUMBER

Dedicated spare parts (whatsapp) number which will allow you to easily contact the spare parts service office
12

B2B

Are you interested in participating in our web purchasing program in which you will find spare parts code, prices,techical drawings? through our b2b you will also be able to purchase spare parts autonomously.
13

SPARE PARTS EMERGENCY KIT

Will you be interested in buying Emergency kits of spare parts including the..............
Crea sondaggi