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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price competitiveness
Innovativeness
Other
2
How would you rate our service/product overall?
Please rate our service/product out of 10 stars.
3
What bothers you the most about our service/product?
Please provide details on what bothers you the most.
4
What aspects would you like to see improved in our service/product?
Please provide details on aspects you would like to see improved.
5
How likely are you to recommend our service/product to others?
Please select the option that best describes your likelihood to recommend.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
6
On a scale of 1 to 10, how satisfied are you with our customer service?
Please rate your satisfaction with our customer service on a scale of 1 to 10.
7
What feature of our service/product do you find most useful?
Please share the feature you find most useful.
8
Which of the following areas needs the most improvement?
Please select the area that you think needs the most improvement.
Product quality
Delivery time
Communication
User experience
Others
9
How satisfied are you with the variety of products/services we offer?
Please rate your satisfaction with the variety of products/services we offer.
10
Is there anything else you would like to share with us to improve our service/product?
Please provide any additional feedback or suggestions.
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