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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer Service
Price
Convenience
Others
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction level from 1 (not satisfied) to 10 (highly satisfied).
3
What bothers you the most about our service/product?
Please provide a brief explanation of what bothers you the most.
4
How likely are you to recommend our service/product to others?
Please select your likelihood of recommending our service/product.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
What feature would you like to see improved in our service/product?
Please provide specific details about the feature you would like to see improved.
6
Are there any additional comments or suggestions you would like to share?
Please feel free to share any additional feedback or suggestions you may have.
7
How often do you use our service/product?
Please select the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
8
What is the main reason you chose our service/product?
Please provide the main reason for selecting our service/product.
9
How satisfied are you with the customer support provided?
Please rate your satisfaction level with the customer support.
10
Which aspect of our service/product do you think needs the most improvement?
Please select the aspect that you believe requires the most improvement.
User Experience
Product Quality
Shipping Time
Communication
Others
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