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Car Repair Shop Quality Evaluation Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How likely are you to recommend our car repair shop to a friend or colleague?
Please rate your likelihood on a scale of 1 to 10, with 1 being least likely and 10 being most likely.
2
How likely are you to recommend our car repair shop to a friend or colleague?
Please rate your likelihood on a scale of 1 to 10, with 1 being least likely and 10 being most likely.
3
How likely are you to recommend our car repair shop to a friend or colleague?
Please rate your likelihood on a scale of 1 to 10, with 1 being least likely and 10 being most likely.
4
How satisfied are you with the overall service provided by our car repair shop?
Please select one option that best describes your satisfaction level.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
5
What was the main reason for choosing our car repair shop?
Please briefly describe the main reason or service that influenced your decision to select our shop.
6
How would you rate the cleanliness and organization of our car repair shop?
Please rate on a scale of 1 to 5, with 1 being very poor and 5 being excellent.
7
Which services did you use at our car repair shop? (Select all that apply)
Please check all services that you have utilized at our shop.
Oil Change
Brake Repair
Tire Rotation
Engine Diagnostics
Battery Replacement
Other
8
How knowledgeable and helpful was our staff in addressing your car repair needs?
Please rate on a scale of 1 to 5, with 1 being very poor and 5 being excellent.
9
Would you consider returning to our car repair shop for future services?
Please select one option based on your likelihood of returning.
Definitely Yes
Probably Yes
Not Sure
Probably No
Definitely No
10
What improvements would you suggest for our car repair shop?
Please provide any suggestions or feedback that can help us enhance our services.
11
How would you rate the timeliness of completing the repairs on your vehicle?
Please rate on a scale of 1 to 5, with 1 being very poor and 5 being excellent.
12
Overall, how would you rate your experience with our car repair shop?
Please select one option that best reflects your overall experience.
Excellent
Good
Fair
Poor
Very Poor
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