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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate about our service/product.
Quality
Customer Service
Price
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction level from 1 (Very Dissatisfied) to 10 (Very Satisfied).
3
What bothers you the most about our service/product?
Please describe what bothers you the most about our service/product.
4
Which aspect would you like us to improve the most?
Please provide your feedback on the aspect you would like us to improve the most.
5
How likely are you to recommend our service/product to others?
Please select a number that represents how likely you are to recommend our service/product to others.
Very Unlikely
Unlikely
Neutral
Likely
Very Likely
6
Would you like to see more options/variations in our service/product?
Please select Yes if you would like to see more options/variations in our service/product, otherwise select No.
Yes
No
7
How often do you use our service/product?
Please select the frequency that best represents how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
8
What change would make you more satisfied with our service/product?
Please describe the change that would make you more satisfied with our service/product.
9
Are there any specific features you would like us to add to our service/product?
Please describe any specific features you would like us to add to our service/product.
10
Overall, how would you rate your experience with our service/product?
Please provide an overall rating based on your experience with our service/product.
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