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Referrer service satisfaction survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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Referrer Service satisfaction survey
1

1. How easy or difficult was it to find out about Home-Start Blackpool, Fylde & Wyre?

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2

2. Was the information given about Home-Start Blackpool, Fylde & Wyre useful?

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3

3. If you are a self-referrer how easy or difficult was it to find out about our services?

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4

4. How long did your family have to wait before Home-Start Blackpool, Fylde & Wyre contacted the family?

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5

5. How long did you have to wait before Home-Start Blackpool, Fylde & Wyre contacted you with an update of the family?

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6

6. How would you rate the knowledge and helpfulness of the Coordinator who contacted you? (If applicable)

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7

7. How satisfied were you with the information given to the family by Home-Start Blackpool, Fylde & Wyre?

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8

8. To what extent do you think Home-Start Blackpool, Fylde & Wyre delivered what the family needed?

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9

9. How satisfied or dissatisfied were you with the length of time it took Home-Start Blackpool, Fylde & Wyre to match your family with a volunteer?

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10

10. Would you recommend Home-Start Blackpool, Fylde & Wyre to a family?

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11

11. What difference has Home-Start made to the family?

12

12. What changes would most improve our service?

13

13. Overall experience. Thinking about your experience of the service provided by Home-Start Blackpool, Fylde & Wyre how satisfied or dissatisfied are you?

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