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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select what you appreciate the most.
Quality
Customer service
Price
Innovation
Convenience
2
Rate your satisfaction with our service/product
Rate your satisfaction on a scale from 1 to 10.
3
What bothers you about our service/product?
Please describe what bothers you the most.
4
What improvements would you like to see in our service/product?
Please provide suggestions for improvements.
5
How likely are you to recommend our service/product to others?
Please select your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
How often do you use our service/product?
Please select the frequency of usage.
Daily
Weekly
Monthly
Occasionally
Rarely
7
Would you like to see more options/varieties in our service/product?
Please provide feedback on the variety of options.
Yes, I would
No, I'm satisfied
8
How easy was it to find information about our service/product?
Rate the ease of finding information on a scale from 1 to 5.
9
Do you find our service/product user-friendly?
Please provide feedback on user-friendliness.
Yes, it's user-friendly
No, it's not user-friendly
10
What is the most important factor for you when using our service/product?
Please select the most important factor for you.
Quality
Price
Customer service
Innovation
Convenience
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