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ECA Business Energy Client Feedback Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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ECA Business Energy Client Feedback Survey
1
What was the primary reason you decided to stop using our services?
Select one or more answers
Cost related
Poor customer service
Sound an alternative consultant
Poor energy reporting
Other (please specify)
2
How satisfied were you with the overall quality of our services? (Rate on a scale of 1-5, where 5 is very satisfied)
3
What could we have done differently to prevent you from leaving?
4
Would you consider using our services again in the future if certain changes were made?
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