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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the most relevant option.
Quality
Customer service
Price
Innovation
Others
2
Rate your overall satisfaction with our service/product
Rate from 1 to 10, 1 being the lowest and 10 being the highest.
3
What bothers you about our service/product?
Please provide detailed information.
4
What feature would you like to see improved in our service/product?
Your suggestion is valuable to us.
5
How likely are you to recommend our service/product to others?
Select the most relevant option.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
What is your preferred method of communication with us?
Select the most preferred option.
Email
Phone
In-person meeting
Online chat
Others
7
How often do you use our service/product?
Select the most appropriate option.
Daily
Weekly
Monthly
Occasionally
Never
8
Where did you hear about our service/product?
Select the most relevant option.
Social media
Word of mouth
Advertisement
Search engine
Others
9
How satisfied are you with the delivery process?
Select the most relevant option.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
10
Would you like to participate in future product testing?
Your participation is appreciated.
Yes
No
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