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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select one option that best represents your opinion.
Service quality
Product features
Customer support
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction by selecting the appropriate number of stars.
3
What bothers you the most about our service/product?
Please describe in detail what bothers you.
4
How likely are you to recommend our service/product to others?
Please select one option that best represents your likelihood to recommend.
Very likely
Likely
Not sure
Unlikely
5
Which aspects of our service/product would you like to see improved?
Please select all that apply.
Customer service
Product quality
Pricing
Delivery time
6
What features do you think are missing in our service/product?
Please describe any additional features you would like to see.
7
How often do you use our service/product?
Please select one option that best represents your usage frequency.
Daily
Weekly
Monthly
Rarely
8
What improvements have you noticed in our service/product over time?
Please describe any positive changes you have observed.
9
Are there any specific features you would like us to add in future updates?
Please provide details of the features you wish to see added.
10
What communication channels do you prefer to use when interacting with us?
Please select all that apply.
Email
Phone
Live chat
In-person meeting
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