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Customer Loyalty and Satisfaction Survey - Online Cosmetics Store

Dear Participant!

I am Madina Ganieva, a fourth-year student at IMC Krems of Applied Sciences, pursuing a degree in Export-Oriented Management at TSUE in Tashkent.

I genuinely appreciate your time in completing this survey.

This study seeks to examine the impact of customer feedback and suggestions on developing strong market strategies in online cosmetics businesses.

All replies will be kept anonymous and confidential, utilised solely for academic reasons. Your thoughts are essential to this study, and I appreciate your input.

I appreciate your time and assistance.

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Customer Loyalty and Satisfaction Survey - Online Cosmetics Store
1

Please, write down your email address

Write an e-mail in the correct format
2

What is your age range?

Select one answer
3

What is your gender?

Select one answer
4

How often do you shop for cosmetics online?

Select one answer
5

How much do you typically spend on cosmetics per month?

Select one answer
6

How easy is it to find what you are looking for on websites?

Select one answer
7

What categories of products have you often bought?

Select one or more answers
8

How satisfied are you with the variety of brands and products available?

Select one answer
9

How would you rate the overall quality of the cosmetics you purchased?

Select one answer
10

How satisfied were you with the delivery process?

Select one answer
11

Was your order delivered within the expected timeframe?

Select one answer
12

Have you interacted with customer support?

Select one answer
13

How would you rate your experience with customer service?

Select one answer
14

How satisfied are you with the following aspects on websites? (Please, rate all the options)

Allocate 0.25 5
Product description
0
0
25
Product images
0
0
25
Website speed
0
0
25
Checkout process
0
0
25
Mobile-friendliness
0
0
25
15

What influences your loyalty to an online cosmetics store the most? (Please, rate all the options)

Allocate 0.4 points
Price
0
0
40
Product quality
0
0
40
Loyalty rewards
0
0
40
Customer service
0
0
40
Speed of delivery
0
0
40
Brand selection
0
0
40
Promotions and sales
0
0
40
Website ease of use
0
0
40
16

Have you reccomended any online cosmetics store to others?

Select one answer
17

If you could change one thing in any online cosmetics store, what would iy be? (Please, write down your answer)

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