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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Select one option that best represents your opinion.
Quality
Customer service
Price
Innovation
Convenience
2
How would you rate our service/product?
Rate our service/product on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Please describe the issue that bothers you the most.
4
What feature would you like to see improved in our service/product?
Describe the feature you would like to see improved.
5
How likely are you to recommend our service/product to others?
Select one option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Which aspect of our service/product do you find the most satisfying?
Select one option that best describes the satisfying aspect.
Quality
Customer service
Price
Innovation
Convenience
7
Would you like to see more variety in our product offerings?
Share your opinion on whether you would like more variety.
Yes, I would like more variety
No, I am satisfied with the current offerings
8
How responsive do you find our customer service team?
Rate the responsiveness of our customer service team on a scale of 1 to 10.
9
What is the main reason you continue to use our service/product?
Share the primary reason for your continued use of our service/product.
10
Do you find our service/product easy to use/manage?
Share your opinion on the ease of use/manageability of our service/product.
Very easy to use/manage
Easy to use/manage
Neutral
Difficult to use/manage
Very difficult to use/manage
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