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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate most about our service/product?
Choose the option that best represents your opinion.
Quality
Customer service
Price
Convenience
Innovation
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Describe the issue in detail.
4
What additional features would you like to see in our service/product?
List any specific features or improvements you would like us to consider.
5
How likely are you to recommend our service/product to others?
Choose a rating on a scale of 1 to 10, where 1 is very unlikely and 10 is very likely.
6
Which aspect of our service/product needs the most improvement?
Select the area where you think we need to focus on for improvement.
Customer service
Product quality
Delivery speed
User experience
Technical support
7
Are there any features you find confusing or difficult to use?
Describe any features that you find unclear or challenging to use.
8
How often do you use our service/product?
Indicate the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
9
What is your preferred method of contacting customer support?
Choose your preferred communication method for seeking customer support.
Phone
Email
Live chat
In-person
Social media
10
Overall, how would you rate your experience with our service/product?
Rate your overall experience based on your interaction with our service/product.
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