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Customer Satisfaction Survey for Spotify Music App
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How satisfied are you with the overall user experience of the Spotify music app?
Please rate your satisfaction on a scale from 1 to 5.
2
Do you find the music recommendations provided by Spotify helpful?
Please select one option that best describes your opinion.
Very Helpful
Somewhat Helpful
Neutral
Not Helpful
3
How often do you encounter technical issues while using the Spotify app?
Please provide a brief description of your experiences.
4
Are you satisfied with the variety of music genres available on Spotify?
Please select one option that best describes your opinion.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
5
How likely are you to recommend Spotify to a friend or family member?
Please rate your likelihood on a scale from 1 to 10.
6
What is your favorite feature of the Spotify app?
Please share your thoughts in the text box below.
7
How satisfied are you with the sound quality of music playback on Spotify?
Please rate your satisfaction on a scale from 1 to 5.
8
Have you encountered any difficulties in creating or managing your playlists on Spotify?
Please select one option that best describes your experience.
Yes
No
9
Would you like to see more personalized playlists tailored to your music preferences on Spotify?
Please select one option that best describes your preference.
Yes, I would love that!
I'm fine with the current playlists
No, I prefer general playlists
10
In your opinion, how does Spotify compare to other music streaming services you have used?
Please provide a brief comparison or feedback.
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