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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
How satisfied are you with our service/product?
Please rate your satisfaction on a scale of 1 to 10.
3
What bothers you about our service/product?
Please provide details of what bothers you.
4
What improvements would you like to see?
Please provide suggestions for improvements.
5
How likely are you to recommend our service/product to a friend or colleague?
Please select one option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Are there any features you would like to see added to our service/product?
Please provide details of the features you would like added.
7
How responsive do you find our customer service?
Please rate the responsiveness of our customer service on a scale of 1 to 10.
8
Is there anything specific that you feel sets us apart from our competitors?
Please provide details of what sets us apart.
9
Which of the following social media platforms do you use to engage with our brand?
Please select all that apply.
Facebook
Twitter
Instagram
LinkedIn
Other (Please specify)
10
Overall, how would you rate your experience with our service/product?
Please rate your overall experience on a scale of 1 to 10.
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