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GPN Customer Satisfaction 2024

Dear Sir or Madam, welcome to the Generali Participations Netherlands Survey on the customer satisfaction. We kindly ask you to help us to improve our service level by sharing your opinion on the topics listed in the questionnaire. Your reaction will be treated confidential and anonymous. Our external advisor from Ottenhof HR Advies will collect and process the outcomes.


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1

How satisfied are you with the services provided by GPN / the Dutch Finance & Investment Companies?

Select one answer (1 very low, 10 very high)
2

How satisfied are you with our communication and response times?

Select one answer (1 very low, 10 very high)
3

How effectively do we address issues you may have?

Select one answer (1 very low, 10 very high)
4

How effectively do we resolve any issues or concerns you may have?

Select one answer (1 very low, 10 very high)
5

How would you rate the overall experience of doing business with GPN / the Dutch Finance and Investment Companies?

Select one answer (1 very low, 10 very high)
6

Which departments within GPN / the Dutch Finance and Investment Companies are you or your team working with? (please mark, more options possible)

Select one or more answers
7

What can we do to further improve our Services? (open question)

Please provide us with some useful suggestions
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Thank you for sharing your opinions on the topics. We really appreciate your input. 

You can close the questionnaire once you submitted your input.

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