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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What aspect of our service/product do you appreciate the most?

Select the option that best represents your opinion.
2

How would you rate our service/product overall?

Rate our service/product on a scale from 1 to 10.
3

What bothers you the most about our service/product?

Please provide details about the aspects that bother you.
4

How likely are you to recommend our service/product to others?

Select an option based on your likelihood to recommend.
5

Which feature of our service/product would you like to see improved?

Tell us about the specific feature you would like to see enhanced.
6

Rate the ease of use of our service/product

Rate the ease of use on a scale from 1 to 10 (1 being difficult, 10 being very easy).
7

What additional features would you like to see added to our service/product?

Provide details of any additional features that you would like to see included.
8

How responsive do you find our customer service team?

Rate the responsiveness of our customer service team on a scale from 1 to 10.
9

Which channel do you prefer for communication with us?

Select the communication channel you prefer the most.
10

What is one thing you would like us to change immediately to enhance your experience?

Please provide a specific suggestion for immediate improvement.