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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What aspect of our service/product do you appreciate the most?
Select the option that best represents your opinion.
Quality
Price
Customer Service
Convenience
Others
2
How would you rate our service/product overall?
Rate our service/product on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please provide details about the aspects that bother you.
4
How likely are you to recommend our service/product to others?
Select an option based on your likelihood to recommend.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
Which feature of our service/product would you like to see improved?
Tell us about the specific feature you would like to see enhanced.
6
Rate the ease of use of our service/product
Rate the ease of use on a scale from 1 to 10 (1 being difficult, 10 being very easy).
7
What additional features would you like to see added to our service/product?
Provide details of any additional features that you would like to see included.
8
How responsive do you find our customer service team?
Rate the responsiveness of our customer service team on a scale from 1 to 10.
9
Which channel do you prefer for communication with us?
Select the communication channel you prefer the most.
Email
Phone
Live Chat
In-person Meeting
Others
10
What is one thing you would like us to change immediately to enhance your experience?
Please provide a specific suggestion for immediate improvement.
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