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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best represents your opinion.
Quality
Price
Customer Service
Innovation
Others
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Please describe the issue briefly.
4
Which aspect of our service/product would you like to see improved?
Please provide your suggestion.
5
How likely are you to recommend our service/product to others?
Please select the option that best represents your likelihood.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
6
Do you find our service/product user-friendly?
Please provide your feedback.
7
How often do you use our service/product?
Please select the option that best represents your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never
8
Are there any features you wish our service/product had?
Please describe the features you would like to see added.
9
Which competitor's service/product do you consider as a better alternative?
Please provide the competitor's name and reason.
10
Overall, how would you rate your experience with our service/product?
Please rate your experience on a scale of 1 to 10.
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