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Chatbot Experience and Brand Perception Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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AI Chatbot Engagement Insights Survey
1

How old are you?

Select one answer
2

How often do you use AI chatbots?

Select one answer
3

Rate the following chatbot features based on importance to you (1 = Least Important, 5 = Most Important):

Select one answer in each row
4

How satisfied are you with the following aspects of chatbots? (Likert Scale: 1 = Very Dissatisfied, 5 = Very Satisfied)

Select one answer in each row
5

Which features do you find most valuable in a chatbot?

Select one or more answers
6

How likely are you to trust a chatbot compared to a human representative? (Scale: 1 = Not Likely at All, 5 = Extremely Likely)

Select one answer in each row
7

Have you ever discontinued using a brand due to poor chatbot interactions?

Select one answer
8

Please describe a positive or negative experience you’ve had with a chatbot.

9

Rank the following in terms of how a chatbot affects your relationship with a brand:

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AI Chatbot Engagement Insights Survey
10

I am more likely to recommend this brand due to my chatbot experience. (Likert Scale: 1 = Strongly Disagree, 5 = Strongly Agree)

Select one answer
11

If a chatbot fails to meet your expectations, how does it impact your overall perception of the brand?

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12

What industries could benefit the most from advanced AI chatbot implementation?

Select one or more answers
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