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Customer Satisfaction Survey for Private Transportation Service like Uber
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
Do you find the service cost-effective?
Please select one of the options below.
Costly
Reasonable
Economical
2
Rate your overall satisfaction on a scale of 1-10
Please rate your satisfaction with the service, with 1 being the lowest and 10 being the highest.
3
Please share any complaints or concerns you have regarding the service
Feel free to express any complaints or issues you faced during your experience with the service.
4
How likely are you to recommend our service to others?
Please select one of the options below.
Highly Likely
Likely
Unsure
Unlikely
Highly Unlikely
5
Rate the professionalism of the service provider
Please rate the professionalism of the service provider on a scale of 1-10, with 1 being the lowest and 10 being the highest.
6
How would you rate the cleanliness of the vehicle?
Please rate the cleanliness of the vehicle on a scale of 1-10, with 1 being the lowest and 10 being the highest.
7
Did the service provider adhere to the scheduled pickup time?
Please select one of the options below.
Yes, always on time
Mostly on time
Sometimes delayed
Always delayed
8
How satisfied are you with the ease of booking the service?
Please select one of the options below.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
9
Would you like to highlight any particularly positive aspect of the service?
Feel free to share any positive experiences or aspects of the service that stood out to you.
10
What improvements would you suggest for our service?
Please provide any suggestions or areas where you believe our service could be enhanced.
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