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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best represents what you appreciate.
Quality
Customer service
Price
Convenience
Innovation
2
How would you rate our service/product?
Rate our service/product on a scale of 1 to 10.
3
What bothers you about our service/product?
Provide details about what bothers you.
4
Which aspect would you like to see improved?
Share the specific aspect you would like to see improved.
5
How likely are you to recommend our service/product to others?
Select the option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Are there any features you would like to see added?
Share any additional features you would like to see.
7
How satisfied are you with the delivery/shipping process?
Rate your satisfaction on a scale of 1 to 10.
8
What positive experience stood out to you?
Share a positive experience that stood out to you.
9
Which communication channel do you prefer for updates?
Select the communication channel you prefer for updates.
Email
SMS
Phone call
App notifications
Social media
10
Any other comments or suggestions?
Feel free to provide any additional comments or suggestions.
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