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Skillmill - Feedback Questionnaire

Hi there!

With your feedback and answers, you can make a significant contribution to the optimisation of the Skillmill web portal. We highly appreciate your opinion and look forward to it!

This questionnaire consists of 6 pages and lasts on average 10-15 minutes. Please notice that the screenshots shown in this questionnaire are just examples and do not represent your personal data.

This is an ANONYMOUS questionnaire. We will not be able to identify you. All questions with an * are mandatory and must be answered.

Thank you for your support!

Your Skillmill Team

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Our rating system:

1 star = Not at all

2 stars = Not quite

3 stars = So-so

4 stars = Rather

5 stars = Extremely

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1 of 6: OVERALL FEEDBACK

First of all, we'd like to know a bit about your overall experience of the Skillmill web portal...

1

Which device did you use to access the Skillmill web portal?

Select one or more answers
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2

How clear and understandable is the content on the Skillmill web portal?

1star: not at all | 2stars: not quite | 3stars: so-so | 4stars: rather | 5stars: extremly
3

Do you feel that our web portal provides clear guidance?

4

When using our web portal, do you find it easy and intuitive to navigate?

5

How visually appealing is our web portal to you?

6

How easy was it for you to understand what features we provide and what is not part of our service range?

7

Would you like to have more info texts, help texts, tooltips, etc. to guide you?

Select one answer
8

Does our website inspire in you any emotional reaction?

Select one answer
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9

Did you notice that some features are only available if you are logged in and that the same page may look differently depending on whether you are logged in or not?

Select one answer
10

Which areas of the web portal would you like us to improve?

Select one or more answers
11

Is there anything else you would change, add or remove to improve our web portal?

Select one answer
12

Overall, how satisfied were you with your experience at our web portal?

13

Does our web portal build trust and confidence in our services?

14

How likely are you to recommend our website to others (friends, acquaintances, etc.)?

15

Please confirm your gender:

Select one answer
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2 of 6: SIGN UP PROCESS

In order to get active on the Skillmill web portal you need to sign up. Let's have a closer look at the sign up process...

16

Which option did you choose to sign up?

Select one answer
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17

How easy was it for you to sign up?

1 star: very hard | 2 stars: hard | 3 stars: so-so | 4 stars: easy | 5 stars: very easy
18

Did any part(s) of the sign up cause you troubles? Please select them below.

Select one or more answers
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19

If any part(s) of the sign up caused you troubles, please describe it here:

20

What else would you like to tell us about your experience signing up?

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3 of 6: PROFILE PAGE

The Profile Page is divided into several sections like the Personal Information, the Skills, the Languages, etc. Let's have a closer look at them...

21

How easy was it for you to set up your Profile Page?

1 star: very hard | 2 stars: hard | 3 stars: so-so | 4 stars: easy | 5 stars: very easy
22

How useful would you rate the preview mode of the Profile Page?

1star: not at all | 2stars: not quite | 3stars: so-so | 4stars: rather | 5stars: extremly
23

Did you have troubles adding/editing your Personal Information like your name, profession(s), profile image, etc.?

Select one answer
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24

Did you have troubles adding/editing your Skills?

Select one answer
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25

What other sections on your Profile Page caused you troubles, please select them below.

Select one or more answers
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26

If any of these sections caused you troubles, please describe it here:

27

What else would you like to tell us about your experience setting up your Profile Page?

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4 of 6: ADDING CREATIONS TO YOUR PORTFOLIO

The Portfolio section is the perfect place to showcase your Creations. Let's see what you think about it...

28

How easy was it for you to add a Creation?

1 star: very hard | 2 stars: hard | 3 stars: so-so | 4 stars: easy | 5 stars: very easy
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29

Did you have troubles adding images?

Select one answer
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30

Did you have troubles embedding media?

Select one answer
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31

Did you want to add other content besides images or media?

Select one answer
32

Did you have troubles adding your Skills to your Creation?

Select one answer
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33

Did you have any troubles making the settings (adding co-creators or selecting privacy options) for your Creation?

Select one answer
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34

What else would you like to tell us about your experience adding your Creation?

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5 of 6: SOCIAL & NETWORKING FEATURES

On Skillmill you can like Creations, follow Creatives, make Connections, share content, etc. Let's see what you think about our social and networking features...

35

How clearly would you rate the "Find Creatives" page?

1star: not at all | 2stars: not quite | 3stars: so-so | 4stars: rather | 5stars: extremly
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36

Would you add any additional search parameters?

Select one answer
37

How useful do you find the "like" feature?

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38

For what reason do you find the "like" feature (not) useful?

39

How useful do you find the "follow" feature?

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40

For what reason do you find the "follow" feature (not) useful?

41

How useful do you find the "connect" feature?

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42

For what reason do you find the "connect" feature (not) useful?

43

How useful do you find the Messenger?

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44

For what reason do you find the Messenger (not) useful?

45

Would you like to hide any of this information from other Skillmill users, so that only you can see it?

Select one or more answers
46

What else would you like to tell us about your experience with these networking features?

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6 of 6: OUTLOOK FOR NEW FEATURES

Finally, we'd like to introduce some features we'll launch soon. Let's see how appealing they are to you...

47

AWARDS: Soon we'll launch new features like "Awarded Creatives" and "Awarded Creations". This means, that every week and every month, the community nominates the most popular creatives respectively the most popular creation. How much would you like to be awarded in such a voting?

1star: not at all | 2stars: not quite | 3stars: so-so | 4stars: rather | 5stars: extremly
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48

JOBS, PROJECTS & COMPETITIONS: How likely would you post a job, freelance project or competition on our web portal (when you are in need of a creative service)?

49

How likely would you use a feature that allows you to PROMOTE YOUR PROFILE PAGE so that you stand out?

50

How likely would you use a feature that allows you to PROMOTE YOUR CREATIONS so that they stand out?

51

How likely would you use Skillmill as an ONLINE MARKETPLACE where you can sell your Creations?

52

PREMIUM MEMBERSHIP: How likely would you pay for a membership that includes the following benefits (amongst others): highlighted profile (better findable), notification about newly posted jobs, advanced search parameters, saved lists?

53

How much would you be willing to pay for such a Premium Membership

Select one answer
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