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Impact of Mobile Banking Services on Financial Inclusion
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
Do you use mobile banking services?
Please select one of the options below.
Yes
No
2
Rate the convenience of mobile banking services on a scale of 1 to 10
Please rate the convenience with 1 being very inconvenient and 10 being very convenient.
3
What are the main advantages of mobile banking services for financial inclusion?
Please provide your answer in the text box below.
4
Have mobile banking services increased your access to financial services?
Please select one of the options below.
Yes
No
I am unsure
5
Rate the security level of mobile banking services on a scale of 1 to 10
Please rate the security level with 1 being very low and 10 being very high.
6
What improvements would you like to see in mobile banking services for better financial inclusion?
Please provide your answer in the text box below.
7
How often do you use mobile banking services in a month?
Please provide an estimate.
Never
1-5 times
6-10 times
More than 10 times
8
Rate the user interface of mobile banking services on a scale of 1 to 10
Please rate the user interface with 1 being very poor and 10 being excellent.
9
In your opinion, how can mobile banking services help in promoting financial inclusion?
Please provide your answer in the text box below.
10
What challenges have you faced while using mobile banking services for financial transactions?
Please provide your answer in the text box below.
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