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SaaS - Customers

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

1. What are the top 2 challenges your customers most often report to you?

Multiple choice, pick up to 2
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2

What phase of the customer journey do your users struggle with the most?

Select one answer
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3

What % of your customers do you believe actively use your core features regularly?

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4

What do your most satisfied customers typically praise?

Select up to 3
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5

What customer expectation has changed the most in the last 12–24 months?

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6

If you could improve just one thing in your customer experience based on feedback, what would it be?

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Thank you for your time and your feedback.
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