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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate the most.
Quality
Customer Service
Price
Ease of Use
2
How would you rate our service/product overall?
Please rate our service/product on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please describe what bothers you the most.
4
What feature would you like to see improved or added?
Please provide your suggestion for improvement.
5
How likely are you to recommend our service/product to others?
Please rate your likelihood on a scale from 1 to 10.
6
Which aspect of our service/product do you find most satisfying?
Please select the aspect that you find most satisfying.
User Interface
Performance
Reliability
Features
7
How often do you use our service/product?
Please select the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
8
What improvement would have the most impact on your satisfaction?
Please provide your suggestion for impactful improvement.
9
Are there any specific areas where you think we excel compared to our competitors?
Please describe the areas where you think we excel.
10
How easy was it to get assistance when you needed help with our service/product?
Please rate the ease of assistance on a scale from 1 to 10.
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