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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select what you appreciate the most.
Quality
Customer service
Price
Innovation
Convenience
2
Rate your overall satisfaction with our service/product
Please rate your satisfaction using stars.
3
What bothers you the most about our service/product?
Please describe the issue in detail.
4
How likely are you to recommend our service/product to others?
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
Which feature of our service/product do you think needs improvement?
Please specify the feature you think requires improvement.
6
How often do you use our service/product?
Please select the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
7
Rate the ease of use of our service/product
Please rate the ease of use using stars.
8
What is the primary reason you chose our service/product?
Please specify the main reason for choosing our service/product.
9
How satisfied are you with the customer support provided?
Please rate your satisfaction with customer support using stars.
10
Would you like to see any additional features in our service/product?
Please suggest any additional features you would like to see.
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