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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best represents what you appreciate about our service/product.
Quality
Customer service
Price
Convenience
Others
2
Rate your overall satisfaction with our service/product
Please rate your overall satisfaction with our service/product on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Please provide details about what bothers you the most about our service/product.
4
How likely are you to recommend our service/product to others?
Please select the option that best represents how likely you are to recommend our service/product to others.
Very likely
Likely
Not sure
Unlikely
Very unlikely
5
Rate the quality of our customer service
Please rate the quality of our customer service on a scale of 1 to 10.
6
What improvements would you like to see in our service/product?
Please provide details about the improvements you would like to see in our service/product.
7
How satisfied are you with the pricing of our service/product?
Please select the option that best represents your satisfaction with the pricing of our service/product.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
8
Rate the reliability of our service/product
Please rate the reliability of our service/product on a scale of 1 to 10.
9
Is there any particular feature you would like to see added to our service/product?
Please provide details about any particular feature you would like to see added to our service/product.
10
How easy is it to use our service/product?
Please select the option that best represents how easy it is to use our service/product.
Very easy
Easy
Neutral
Difficult
Very difficult
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