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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Other
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction from 1 to 10 (1 being the lowest and 10 being the highest)
3
What bothers you about our service/product?
Please provide details on what bothers you the most.
4
How likely are you to recommend our service/product to others?
Please select the option that best describes your likelihood of recommendation.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What improvements would you like to see in our service/product?
Please provide your suggestions for any improvements.
6
Which aspect of our service/product do you find most valuable?
Please select the option that you find most valuable.
Features
Ease of use
Performance
Design
Other
7
Are there any specific areas where you think we excel compared to competitors?
Please provide details on areas where you think we outperform our competitors.
8
How would you rate the overall experience with our service/product?
Please select the option that best represents your overall experience.
Excellent
Good
Average
Poor
Very poor
9
What features do you think are missing from our service/product?
Please list any features that you would like to see added.
10
Please share any additional comments or feedback you have.
Feel free to share any other comments or feedback that you think would be valuable.
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