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Customer Satisfaction Survey for Lawn Care Industry

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What do you appreciate the most about the lawn care industry?

Choose one option that best describes what you appreciate the most.
2

Rate your overall satisfaction with the lawn care industry

Rate your satisfaction on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3

What aspect of the lawn care industry bothers you the most?

Describe in a few words what bothers you the most.
4

How likely are you to recommend lawn care services to a friend or family member?

Choose one option that best describes your likelihood to recommend.
5

If not, what is the reason you are not willing to recommend the service to your friends, family, and neighbors?

6

Rate the professionalism of the lawn care industry

Rate the professionalism on a scale of 1 to 10, where 1 is very unprofessional and 10 is very professional.
7

What improvements would you like to see in the lawn care industry?

List any improvements or changes you would like to see.
8

How satisfied are you with the communication from lawn care companies?

Choose one option that best describes your satisfaction with communication.
9

Rate the value for money you receive from lawn care services

Rate the value for money on a scale of 1 to 10, where 1 is very poor value and 10 is excellent value.
10

How would you describe the reliability of lawn care services?

Choose one option that best describes the reliability.
11

Share any additional comments or feedback about your experience with the lawn care industry

Feel free to share any additional comments or feedback.
12

Can you tell me about the last time you needed landscaping done? How was the service?

13

Dealing with last minute lawn care needs how easy was it to find a lawn care service provider?

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14

How often do you find yourself needing lawn work done?

Select one or more answers
15

Can you tell me about your experience in acquiring short-notice lawn work?

16

How did you feel about the outcome of the short notice Lawn Care?

Select one or more answers
17

How do you normally find your lawn care provider?

18

If your normal lawn care provider could not service your yard, what would you do?

19

Are you actively looking for new ways to hire a lawn care service provider for long-term and short-term servicing needs?

Select one or more answers
20

How much do you find the cost of lawn care budget-friendly?

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