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Customer satisfaction Wizz Air.

Thank you for agreeing to take part in this survey measuring customer satisfaction at Wizz Air. This survey fulfils the purpose of a course assignment at Fontys Hogeschool. It should only take around 5 minutes of your time. You can be assured that all the information you provide is strictly confidential.

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1

Have you used the service of Wizz Air in the last 12 months?

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2

I found the interiors of the aircraft clean.

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3

Seats were very comfortable for me.

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4

Food served in the aircraft was delicious.

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5

Crew members appeared neat and well-dressed.

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6

Flying in this airline was always safe.

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7

I have never faced cancellation of flights of this airline.

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8

Crew members always provide services on time.

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9

Crew members take immediate response of my needs.

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10

Flights of this airlines have on time departure and arrival.

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11

Crew members of this flight gives me individual attention.

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12

The airlines give adequate attention to elderly and infants.

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13

The airlines have the best interest for its passengers.

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14

Crew members always answered my questions.

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15

Crew members of this airline attended me with a warm smile.

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16

I found the crew members polite, respectful and courteous.

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17

Crew members were professionally trained to handle my questions/concerns.

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18

Crew members quickly responded to my request.

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19

Crew members showed their willingness to help me.

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20

The airline handles complaints of passengers very well.

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21

The airlines make genuine efforts to improve their services.

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22

I am overall very satisfied about the service of Wizz Air.

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23

What is your age?

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24

What is your gender?

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25

How often do you fly per year?

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26

What kind of job do you do?

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27

Do you have any other additional comments about the service of Wizz Air?

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