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Customer Loan Borrowing Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
Do you find the loan application process easy to understand?
Select one option that best describes your experience.
Yes, very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
2
On a scale from 1 to 10, how satisfied are you with the loan approval time?
Rate your satisfaction level, with 1 being very dissatisfied and 10 being very satisfied.
3
Please share any specific issues or challenges you faced during the loan borrowing process.
Write your response in detail.
4
Were you informed clearly about the loan terms and conditions?
Select one option that best describes the information provided to you.
Yes, very clear
Somewhat clear
Neutral
Somewhat unclear
Very unclear
5
Did you face any technical difficulties while submitting your loan application online?
Select one option based on your experience.
Yes
No
6
How likely are you to recommend our loan services to others?
Rate your likelihood on a scale from 1 to 10, with 1 being very unlikely and 10 being very likely.
7
In which area do you think we can improve our loan borrowing services?
Share your thoughts on areas where you feel improvements are needed.
8
Were the loan terms and conditions explained in a language that was easy for you to understand?
Select one option based on your understanding.
Yes, very easy to understand
Somewhat easy to understand
Neutral
Somewhat difficult to understand
Very difficult to understand
9
Did you face any delays in receiving the loan amount after approval?
Select one option based on your experience.
Yes
No
10
Overall, how satisfied are you with our loan borrowing process?
Rate your satisfaction level from 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
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