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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option from the following.
Quality
Customer service
Price
Convenience
2
How satisfied are you with our service/product?
Please rate your satisfaction on a scale from 1 to 10.
3
What bothers you about our service/product?
Please provide a brief description.
4
What new features would you like to see in our service/product?
Please type your response.
5
How likely are you to recommend our service/product to others?
Please rate your likelihood on a scale from 1 (not likely) to 10 (very likely).
6
Which aspects of our service/product need improvement?
Please select all that apply.
Delivery time
Product range
Website usability
Communication
7
Have you encountered any issues with our service/product? If yes, please describe.
Please provide details of any issues faced.
8
How often do you use our service/product?
Please select one option.
Daily
Weekly
Monthly
Rarely
9
What is the most significant benefit you have gained from our service/product?
Please type your answer.
10
Would you consider trying out our new offerings in the future?
Please select one option.
Yes
No
Maybe
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