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Customer Experience Survey at Retail Store

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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Your experience in a retail store!
1

How likely are you to recommend our store to a friend or family member?

Please rate your likelihood on a scale of 1 to 10, with 1 being very unlikely and 10 being highly likely.
2

What was the main purpose of your visit to our store today?

Please select the option that best describes the reason for your visit.
3

How would you rate the cleanliness of our store?

Please provide your feedback by selecting one of the options below.
4

Did you find the items you were looking for during your visit?

Please share your experience by selecting yes or no.
5

How satisfied are you with the customer service you received today?

Please rate your satisfaction on a scale of 1 to 5, with 1 being very dissatisfied and 5 being very satisfied.
6

What could we do to improve your shopping experience at our store?

Please provide your suggestions or feedback in the text box below.
7

How likely are you to revisit our store in the future?

Please indicate your likelihood on a scale of 1 to 10, with 1 being very unlikely and 10 being highly likely.
8

Which department did you spend the most time in during your visit?

Please select the department where you spent the majority of your time.
9

Were the store layout and signage easy to navigate?

Please share your experience by selecting yes or no.
10

On a scale of 1 to 10, how would you rate your overall experience at our store today?

Please rate your experience where 1 is very poor and 10 is excellent.
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