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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best represents your opinion.
Quality
Customer service
Price
Innovation
Other
2
How would you rate our service/product?
Rate our service/product from 1 to 10 (1 being the lowest and 10 being the highest).
3
What bothers you about our service/product?
Please describe the issue you are currently facing.
4
Which of the following features would you like to see improved?
Please select all features that you wish to see improved.
User interface
Performance
Reliability
Customer support
Other
5
How likely are you to recommend our service/product to others?
Please rate your likelihood on a scale from 1 to 10 (1 being highly unlikely and 10 being highly likely).
6
What aspects of our service/product do you think need improvement?
Please provide your feedback on the areas that you think require improvement.
7
Which of the following additional services would you like us to provide?
Please select any additional services you would like us to offer.
Extended warranty
24/7 support
Training sessions
Customization options
Other
8
How satisfied are you with our response time to your queries?
Please rate our response time from 1 to 10 (1 being very dissatisfied and 10 being very satisfied).
9
Is there anything else you would like to share with us to improve your experience?
Please provide any additional feedback or suggestions here.
10
Which of the following communication channels do you prefer for reaching out to us?
Choose the communication channels that you prefer for contacting us.
Email
Phone
Live chat
In-person meetings
Other
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