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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please choose one option that best represents your opinion.
Quality
Customer service
Price competitiveness
Innovation
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction level on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please describe in detail what bothers you the most about our service/product.
4
What improvements would you like to see in our service/product?
Please describe in detail the improvements you would like to see in our service/product.
5
How likely are you to recommend our service/product to others?
Please choose one option that best represents your likelihood to recommend us.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
6
Do you find our service/product easy to use/navigate?
Please choose one option that best represents your experience.
Very easy to use/navigate
Somewhat easy to use/navigate
Neutral
Somewhat difficult to use/navigate
Very difficult to use/navigate
7
How often do you use our service/product?
Please choose one option that best represents your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never used
8
Have you encountered any issues with our service/product? If yes, please describe.
Please describe any issues you have encountered with our service/product, if applicable.
9
How satisfied are you with the customer support provided for our service/product?
Please choose one option that best represents your satisfaction level with our customer support.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
10
What features do you find most valuable in our service/product?
Please choose one or more options that you find most valuable in our service/product.
Ease of use
Functionality
Speed
Design
Customization options
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