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UberEats Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How frequently did you use Uber Eats for food delivery before the COVID-19 pandemic?
Never
Once a week
2-3 times a week
More than 3 times a week
2
During the peak of the COVID-19 pandemic, how often did you use Uber Eats for food delivery?
Less often
About the same frequency
More often
I didn't use it during the pandemic
3
Did you start using Uber Eats for food delivery during the pandemic or before?
Yes, I started using it during the pandemic
No, I already used it before the pandemic
No, I didn't use it before or during the pandemic
4
What factors influenced your increased use of Uber Eats during the pandemic?
(Select all that apply)
Fear of dining in restaurants
Convenience
Discounts and promotions
Limited cooking options at home
5
Did you notice any changes in the variety of restaurants and food options available on Uber Eats during the pandemic?
Yes, there were more options
No, it remained the same
I don't know
6
Did you experience any delays or issues with Uber Eats deliveries during the pandemic?
Yes, there were delays
No, it was prompt as usual
I didn't order during the pandemic
7
Were there any changes in your spending on Uber Eats during the pandemic compared to before?
I spent more
I spent about the same
I spent less
I didn't order during the pandemic
8
Did Uber Eats introduce any safety measures or contactless delivery options during the pandemic that you found reassuring?
Yes
NO
I didn't notice
9
How satisfied were you with the overall Uber Eats service during the pandemic compared to before?
More satisfied
About the same satisfaction
Less satisfied
10
After the pandemic did you use UberEats the same as before or continue to use it the way you did during the pandemic?
After the pandemic, I went back to using it as before
After the pandemic, I continued to use it the same way as during
I don't know
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