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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
Please rate your overall satisfaction with our service/product.
Rate your satisfaction on a scale of 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
3
What bothers you about our service/product?
Please provide details on what bothers you to help us improve.
4
Which aspect would you like to see improved the most?
Please choose the aspect you think needs improvement the most.
Product quality
Customer support
Pricing
Innovation
Delivery time
5
How likely are you to recommend our service/product to others?
Please rate your likelihood on a scale of 1 to 10, with 1 being very unlikely and 10 being very likely.
6
What features would you like to see added to our service/product?
Please provide details on features you would like us to consider adding.
7
Do you find our service/product easy to use?
Please select yes or no based on your experience.
Yes
No
8
How responsive do you find our customer service?
Rate the responsiveness of our customer service on a scale of 1 to 10, with 1 being very unresponsive and 10 being very responsive.
9
What can we do to enhance your experience with our service/product?
Please provide suggestions for us to enhance your experience.
10
Are there any specific issues you have faced while using our service/product?
Please describe any specific issues you have faced to help us address them.
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