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Customer Satisfaction Survey in Banks incorporating Net Promoter Score
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How likely are you to recommend our bank to a friend or colleague?
Please rate your likelihood on a scale of 0-10
2
Which of the following services do you use in our bank?
Select all that apply
Online Banking
ATM Services
Loan Applications
Investment Management
Other
3
Please provide any additional comments or feedback about your experience with our bank.
Feel free to share your thoughts
4
How satisfied are you with the customer service provided by our bank?
Please rate your satisfaction on a scale of 1-5
5
Which branch of our bank do you primarily visit?
Select the branch that you visit the most
Main Branch
Downtown Branch
Westside Branch
East End Branch
Other
6
How easy was it to resolve any issues or concerns with our bank?
Please rate the ease of resolution on a scale of 1-5
7
Do you find our bank's website user-friendly?
Please provide your feedback
Yes
No
Not Sure
8
How likely are you to continue using our bank in the future?
Please rate your likelihood on a scale of 0-10
9
Have you recommended our bank to others in the past 6 months?
Please select one option
Yes
No
10
Would you be interested in participating in future surveys to help us improve our services?
Your feedback is valuable to us
Yes
No
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