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Customer Satisfaction Survey in Banks incorporating Net Promoter Score

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

Secured
1

How likely are you to recommend our bank to a friend or colleague?

Please rate your likelihood on a scale of 0-10
2

Which of the following services do you use in our bank?

Select all that apply
3

Please provide any additional comments or feedback about your experience with our bank.

Feel free to share your thoughts
4

How satisfied are you with the customer service provided by our bank?

Please rate your satisfaction on a scale of 1-5
5

Which branch of our bank do you primarily visit?

Select the branch that you visit the most
6

How easy was it to resolve any issues or concerns with our bank?

Please rate the ease of resolution on a scale of 1-5
7

Do you find our bank's website user-friendly?

Please provide your feedback
8

How likely are you to continue using our bank in the future?

Please rate your likelihood on a scale of 0-10
9

Have you recommended our bank to others in the past 6 months?

Please select one option
10

Would you be interested in participating in future surveys to help us improve our services?

Your feedback is valuable to us