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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Other
2
On a scale of 1 to 10, how would you rate your overall satisfaction with our service/product?
Please rate from 1 (very dissatisfied) to 10 (very satisfied).
3
What bothers you the most about our service/product?
Please provide a brief description of what bothers you the most.
4
How likely are you to recommend our service/product to a friend or colleague?
Please select one option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What improvements would you like to see in our service/product?
Please provide suggestions on how we can improve.
6
Are there any specific features or services you would like to see added in the future?
Please provide details on specific features or services you would like.
7
How often do you use our service/product?
Please select one option that best describes your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never
8
What do you think sets us apart from our competitors?
Please provide your opinion on what makes us unique compared to competitors.
9
How satisfied are you with the customer service provided?
Please rate your satisfaction with customer service.
10
Would you like to see more communication from us regarding updates and promotions?
Please select one option that best represents your preference.
Yes, I would like more communication
No, the current communication is sufficient
I am indifferent
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