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Airline passenger rights from UK to/from EU

Thank you for completing this questionnaire, which is part of my dissertation research.

This questionnaire should take no longer than 5 minutes to complete.

The target respondents are those who have flown within the EU in the last 2 years. If you have not taken such a flight, you do not need to complete this survey.

Feel free to follow us on our Instagram @apa-official_com and be informed about your passenger rights.

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1

In the last two years, how many flights have you taken within the EU?

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2

In the last two years, how many flights have you taken within the EU?

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3

On your flights, did you experience any of the following?

Select one or more answers in each row
4

How effective was the airline in communicating the flight delay to you:

answer for each case below
5

How effective was the airline in communicating the flight cancellation to you:

answer for each case below
6

How effective was the airline in communicating denied boarding to you:

answer for each case below
7

How effective was the airline in communicating Lost/damaged luggage to you:

answer for each case below
8

UK’s withdrawal from the EU. The UK has formally withdrawn from the EU since January 31st 2020, and is currently undergoing a transition period until December 31st 2020.

Do you know what your current passenger rights are for the following flight journeys?
9

Do you think that if you have a flight delay /cancellation/boarding denial that you are entitled to compensation?

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10

Do you know how to get information about your current passenger rights?

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11

If yes, please state which sources you would consider

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12

You CAN be denied boarding if

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13

You are NOT entitled to compensation if your flight delay/cancellation occurred because of:

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14

You can be compensated if your flight was late for at least:

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15

You are flying from UK to EU and your flight has been delayed by 3 hours. What compensation are you entitled to?

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16

A couple and their dog are travelling from UK to the EU and their flight has been delayed by 4.5 hours. What compensation are they entitled to?

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17

Thank you for your time 😊 If you would like further information about your passenger rights from the UK to the EU (and right answers to this questionnaire), please write your e-mail here.

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