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Survey on passenger satisfaction with reference to emirates airlines

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

Gender

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2

Age

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3

Which of the following describes you best

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4

How often do you fly

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5

How was the fare of the ticket

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6

How long did you wait for security check-in

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7

How long did you wait for check-in baggage counters

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8

How long did you wait at boarding gate counters

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9

How long did you wait at immigration counters

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10

How long did you wait for collecting the baggage at the destination

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Rate the in-flight services of emirates airlines with reference to the following 

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11

Availability of flight attendants/ cabin crew

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12

Appearance and behavior of cabin crew

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13

Quality of food and drinks

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14

In-flight safety of emirates

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15

Time management of flight

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16

Comfort of seats

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17

Seating arrangement in aircraft

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18

Was the aircraft noisy

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Choose the answers with "yes" or "no" options for the following questions 

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19

Do emirates airlines have lounges at the airport

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20

Do emirates airlines charge for the lounges at the airport

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21

Are you a frequent flyer member of emirates airlines

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22

Do they have first class ,business class and economy class in their aircrafts

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23

Do they maintain hygiene in the aircraft

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Rate the following questions by giving the stars according to your flight experience in the emirates airlines 

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24

How was the response of the passenger service agent of emirates at the airport

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25

How would you rate the overall service provided by the emirates airlines

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Thank you for taking the time to complete this survey and sharing your flight experience with emirates airlines. We truly value the information you have provided. 

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