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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
2
Rate your overall satisfaction with our service/product.
Rate from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Describe in detail what bothers you the most.
4
How likely are you to recommend our service/product to others?
Select the option that best describes how likely you are to recommend.
Very Likely
Likely
Not Sure
Unlikely
5
Rate the ease of use of our service/product.
Rate from 1 to 5, where 1 is very difficult and 5 is very easy.
6
What would you like to improve about our service/product?
Provide suggestions on how we can improve our service/product.
7
How responsive do you find our customer service?
Select the option that best describes how responsive you find our customer service.
Very Responsive
Somewhat Responsive
Not Very Responsive
Not Responsive at All
8
Rate the value for money of our service/product.
Rate from 1 to 5, where 1 is very poor value and 5 is excellent value.
9
How well does our service/product meet your needs?
Select the option that best describes how well our service/product meets your needs.
Completely
Mostly
Partially
Not at All
10
Any additional comments or suggestions?
Feel free to provide any additional comments or suggestions.
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