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SATISFACTION SURVEY 2023

Dear Sir / Madam,


Thank you for visiting us. By filling out this 10-15 minutes survey, you will help us to obtain the best results.

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On a scale of 1 to 5, how would you rate the service you received during 2023, with 1 being "Strongly disagree" and 5 "Strongly agree".


5 Strongly agree

4 Agree

3 Partially agree

2 I don't agree very much

1 Strongly disagree

1

Does EEE supply high-quality products?

Please select the answer that best represents your opinion.
2

Do you have any comments on the previous question?

Post your comments here.
3

Are your quality complaints resolved to your satisfaction and effectively?

Please select the answer that best represents your opinion.
4

Do you have any comments on the previous question?

Post your comments here.
5

Do you feel comfortable contacting EEE for quality issues?

Please select the answer that best represents your opinion.
6

Do you have any comments on the previous question?

Post your comments here.
7

Are EEE employees courteous and respectful in communicating with you?

Please select the answer that best represents your opinion.
8

Do you have any comments on the previous question?

Post your comments here.
9

Is the EEE Sales team caring, knowledgeable, and professional?

Please select the answer that best represents your opinion.
10

Do you have any comments on the previous question?

Post your comments here.
11

Are you notified and informed of the status of orders?

Please select the answer that best represents your opinion.
12

Do you have any comments on the previous question?

Post your comments here.
13

Do EEE staff track your shipments from origin to destination?

Please select the answer that best represents your opinion.
14

Do you have any comments on the previous question?

Post your comments here.
15

Are your technical questions answered in a timely and professional manner by your sales executive?

Please select the answer that best represents your opinion.
16

Do you have any comments on the previous question?

Post your comments here.
17

Is your sales executive handling in a timely and professional way your commercial, pricing and/or contract requests?

Please select the answer that best represents your opinion.
18

Do you have any comments on the previous question?

Post your comments here.
19

Does EEE fulfill orders on the estimated date?

Please select the answer that best represents your point opinion.
20

Do you have any comments on the previous question?

Post your comments here.
21

Do you receive the necessary documentation to process your import in a timely manner?

Please select the answer that best represents your opinion.
22

Do you have any comments on the previous question?

Post your comments here.
23

Is your material arriving on time and in the expected condition?

Please select the answer that best represents your opinion.
24

Do you have any comments on the previous question?

Post your comments here.
25

Do you receive after-sales and/or post-shipment care?

Please select the answer that best represents your opinion
26

Do you have any comments on the previous question?

Post your comments here.
27

Would you recommend us as a supplier?

Please select the answer that best represents your opinion.
28

Do you have any comments on the previous question?

Post your comments here.
29

How would you rate our overall relationship with you?

Select an answer.
30

Do you have any comments on the previous question?

Post your comments here.
31

On which of the following issues do you think we have improved?

Select one or more answers.
32

Do you have any comments on the previous question?

Post your comments here.
33

Please indicate the percentage for each member of the export team, according to the level of interaction or contact you have with each one.

Indicate a percentage.
Asigne 100 puntos
Verónica Martinez
0
0
100
Lizbeth López
0
0
100
Irasema Cervantes
0
0
100
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34

What is your name?

35

What is the name of the company where you collaborate?

36

What is your area of work?

37

What is your e-mail?

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