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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best reflects what you appreciate.
Quality
Customer support
Price competitiveness
2
On a scale of 1 to 10, how bothered are you with any aspects of our service/product?
Rate your level of dissatisfaction, with 1 being not bothered at all and 10 being extremely bothered.
3
What would you like to improve about our service/product?
Please provide your suggestions on what you would like to see improved.
4
How likely are you to recommend our service/product to a friend or colleague?
Rate your likelihood on a scale of 1 to 10, with 1 being not likely at all and 10 being extremely likely.
5
Which of the following features do you find most valuable in our service/product?
Select the feature that you find most valuable.
Ease of use
Innovative technology
Customization options
6
How satisfied are you with the overall performance of our service/product?
Rate your satisfaction on a scale of 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
7
Do you find our service/product meets your expectations?
Select 'Yes' if our service/product meets your expectations, 'No' if it does not.
Yes
No
8
How can we better communicate with you about updates and new features?
Please provide your suggestions on how we can improve our communication regarding updates and new features.
9
What is the primary reason you chose our service/product over competitors?
Select the primary reason for choosing our service/product over competitors.
Quality
Price
Features
10
Is there anything else you would like to share with us about your experience with our service/product?
Feel free to provide any additional feedback or suggestions.
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