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Effectiveness of Simulated Calls in Training Survey

Please take a few minutes of your time to complete the following questionnaire.

Secured
SIM CALLS DURING TRAINING
1

How effective do you find simulated calls in training?

Please choose one option.
2

What changes would you suggest to improve simulated calls training?

Please provide your suggestions.
3

Which membership/billing examples would you have wanted to better prepare you for taking member calls?

Please share the examples you feel would have helped prepare you.
4

Which claim/benefits examples would you have wanted to better prepare you for taking member calls?

If you have not gone through CAII training please put N/A in comments
5

How engaging do you find simulated calls training exercises?

Please choose one option.
6

Do you feel adequately supported by the following during simulated calls training?

Select one or more answers
7

Do you feel adequately supported during simulated calls training?

Please select one.
8

How confident are you in handling real calls after simulated calls training?

Please choose one option.
9

Would you recommend simulated calls training to others? Why or why not?

Please provide your recommendation.
10

What additional resources or support would have enhanced your simulated calls training experience?

Please share your thoughts.
11

In what ways can the simulated calls training program be improved to better meet your needs?

Please provide your suggestions for improvements.