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Effectiveness of Simulated Calls in Training Survey
Please take a few minutes of your time to complete the following questionnaire.
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SIM CALLS DURING TRAINING
1
How effective do you find simulated calls in training?
Please choose one option.
Very Effective
Effective
Neutral
Ineffective
Very Ineffective
2
What changes would you suggest to improve simulated calls training?
Please provide your suggestions.
3
Which membership/billing examples would you have wanted to better prepare you for taking member calls?
Please share the examples you feel would have helped prepare you.
4
Which claim/benefits examples would you have wanted to better prepare you for taking member calls?
If you have not gone through CAII training please put N/A in comments
5
How engaging do you find simulated calls training exercises?
Please choose one option.
Very Engaging
Engaging
Neutral
Not Engaging
Very Not Engaging
6
Do you feel adequately supported by the following during simulated calls training?
Select one or more answers
Developmental Specialist (DS)
Trainer
Learning Coach (LC)
Supervisor
CAS
7
Do you feel adequately supported during simulated calls training?
Please select one.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
8
How confident are you in handling real calls after simulated calls training?
Please choose one option.
Very Confident
Confident
Neutral
Not Confident
Not at all Confident
9
Would you recommend simulated calls training to others? Why or why not?
Please provide your recommendation.
10
What additional resources or support would have enhanced your simulated calls training experience?
Please share your thoughts.
11
In what ways can the simulated calls training program be improved to better meet your needs?
Please provide your suggestions for improvements.
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