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Evaluation Customer Satisfaction - Calibrations

Welcome,

To evaluate the quality of our calibration services, please take a few minutes to complete the following Customer Satisfaction Survey questionnaire.

Biztosított
Survio
1

Please enter your data: your company name:

2

Please enter your data: your company's address:

3

Please enter your data: your company's contact person for the WM Laboratory Ltd.:

4

The availability of contact (email address):

5

Please confirm that your answers relate to our test (answer 1) or calibration (answer 2) service!

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6

How do you consider the availability of our company?

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7

How do you judge the quality of communication with our company?

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8

How do you judge the accuracy and speed of administration?

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9

According to you, taking customer needs into account is...?

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10

How do you judge our services ratio price / value?

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11

How satisfied were you with the handling of possible complaints?

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12

The reliability of our calibration methods is...?

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13

Our staff's expertise, preparedness is...?

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14

The deadline for performing of calibrations is...

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15

The reliability of our measuring instruments is...

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16

The flexibility to carry out calibrations is...?

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17

The rate of compliance with specific local requirements (safety of work/fire and law enforcement, compliance with hygiene rules) ...?

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18

The quality of the relationship is...?

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19

The quality of the documentation is...?

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20

The deadline for preparation of results inquiry (report) is...?

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21

Would you recommend WM LABORATORY Kft to others?

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22

How satisfied compared to last year?

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23

Please justify if you have "upgradeable" or "weak" for any of the questions or write NA!

24

Please write here your other comments, suggestions or write NA!

25

Thank you for your cooperation and willingness to help! (since the answer box cannot remain blank, please enter 3 points)