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Customer Survey - The Lighthouse Bookstore

Dear Customer,


Please take a few minutes of your time to complete the following questionnaire.

The survey is intended to help us better serve you.

After a challenging and tumultuous year, we would like to know how we can meet your needs and the needs of those you love.

We value you as a customer and truly believe that the products we carry bring hope to the world.


This survey should take just a few minutes to complete. You will receive a coupon at the end of the survey as a thank you!

Secured
Customer Survey - The Lighthouse Bookstore
1

What makes you come into a physical store? Select all that apply.

Select one or more answers
2

How often do you come into the store?

Select one or more answers
3

When was the last time you visited our store?

Select one or more answers
4

How likely are you to continue shopping with us? (10 being very likely)

5

How likely are you to recommend our store to a friend or someone? (10 being very likely)

6

Are you aware that we have a website? Where you can shop 24/7 and you can have your order(s) shipped to you - www.lighthousebookstore.ca

Select one answer
7

Have you visited our website in the last 3 months?

Select one answer
8

Was it easy to navigate?

Select one answer
9

Did you find what you were looking for?

Select one answer
10

Was pricing clear?

Select one answer
11

Was product availability clear?

Select one answer
12

How would you rate the cleanliness of our store? (10 being very clean)

13

How would you rate the service you received in our store? (10 being excellent service)

14

Did you feel welcome when you walked into our store?

Select one answer
15

Can you tell us more about your shopping experience in our store?

16

Have you been assisted by anyone in our store that you would like to tell us about, either a positive or negative experience?

17

How would you rate the product selection in our store? (10 being excellent selection)

18

Do you shop online before coming into a physical store?

Select one answer
19

From the product categories in our store, what products do you prefer to buy in person rather than online? Select all that apply.

Select one or more answers
20

Did you know we offer a multiple book discount for Bible study groups, etc when ordering 10 or more copies?

Select one answer
21

How important is the type of Bible translation you use? (10 being very important)

22

Which Bible translation do you prefer?

Select one or more answers
23

How are you finding out about the latest faith-related products? Select all that apply.

Select one or more answers
24

Do you like receiving our catalog in the mail?

Select one or more answers
25

How often do you receive our catalog or e-catalog?

Select one or more answers
26

Would you like to receive a catalog in the mail more frequently?

Select one answer
27

Do you prefer a larger catalog with more products or a smaller catalog with fewer products?

Select one answer
28

Are you more likely to open a catalog if you see a coupon on the outside?

Select one answer
29

What coupon are you most likely to use?

Select one or more answers
30

How do you typically use the catalog? Select all that apply.

Select one or more answers
Customer Survey - The Lighthouse Bookstore
31

THANK YOU - 15% OFF COUPON

TAKE 15% Off one regular-priced item in our store! You will be emailed a coupon.
32

Enter email address to receive your coupon: